Siam Thai Take Away customer privacy notice

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access

You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification

You have the right to ask us to correct or delete personal information you think is inaccurate or
incomplete. Read
more about the right to rectification.

Your right to erasure

You have the right to ask us to delete your personal information. Read
more about the right to erasure.

Your right to restriction of processing

You have the right to ask us to limit how we can use your personal information. Read
more about the right to restriction of processing.

Your right to object to processing

You have the right to object to the processing of your personal data. Read
more about the right to object to processing.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read
more about the right to data portability.

Your right to withdraw consent

When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Legitimate interests

We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• We process personal data submitted via our contact form based on our legitimate interest to provide an effective and timely customer service. When an individual voluntarily submits a query or complaint using our contact form, they provide personal information (such as a name and email address) with the reasonable expectation of receiving a response. It is necessary for us to process this specific information to identify the individual, understand their query, and communicate with them to provide an answer, offer support, or resolve their issue. We cannot respond to an anonymous query if we do not have a method of contacting the individual back. The primary benefit is for the individual: they receive a direct, personal, and relevant response to their specific question or complaint. This allows them to get information about our menu (e.g., allergen information), opening times, or resolve any issues, which is a fundamental part of a positive customer experience. The benefit for us is the ability to run our business effectively by managing customer relationships, answering questions about our services, and addressing complaints, which is a standard and essential activity for any customer-facing business. Our legitimate interest in providing good customer service is balanced with the individual’s interests, rights, and freedoms. The impact on the individual is minimal. The data collected is not sensitive (typically a name, email address, and their message) and is only what is necessary to fulfil their request. The processing is entirely aligned with the individual’s expectations when they chose to contact us. To protect the individual, this data is used solely for the purpose of responding to and managing their specific enquiry. It is not used for marketing communications, nor is it sold or shared with any third parties for marketing purposes. We only retain this personal data for as long as is necessary to resolve the query or complaint. Our needs (to manage customer communications) and the individual’s needs (to receive a reply) are aligned. Therefore, we have a legitimate and necessary interest in this processing, and this interest is not overridden by the rights and freedoms of the individual.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.